Frequently Asked Questions

Frequently Asked Questions

Find quick answers to the most common questions about Monton.

General Questions

What is Monton?

Monton is a comprehensive platform designed to help teams collaborate more effectively. It provides tools for project management, real-time collaboration, and workflow automation.

How much does Monton cost?

We offer several pricing tiers:

  • Free - Perfect for individuals and small teams (up to 3 users)
  • Pro - $9/user/month - Advanced features for growing teams
  • Enterprise - Custom pricing - Full-featured solution for large organizations

Is there a free trial?

Yes! All paid plans come with a 14-day free trial. No credit card required to start.

Can I cancel my subscription anytime?

Absolutely. You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.

Account & Billing

How do I change my password?

  1. Go to Settings > Security
  2. Click “Change Password”
  3. Enter your current password and new password
  4. Click “Update Password”

How do I update my billing information?

  1. Go to Settings > Billing
  2. Click “Update Payment Method”
  3. Enter your new payment details
  4. Click “Save Changes”

Can I get a refund?

We offer refunds within 30 days of your initial purchase. Contact our support team to request a refund.

How do I download my invoice?

  1. Go to Settings > Billing
  2. Click on “Billing History”
  3. Click the download icon next to any invoice

Projects & Collaboration

How many projects can I create?

  • Free plan: Up to 3 projects
  • Pro plan: Unlimited projects
  • Enterprise plan: Unlimited projects

How do I invite team members?

  1. Open your project
  2. Click “Team” in the sidebar
  3. Click “Invite Members”
  4. Enter email addresses and select roles
  5. Click “Send Invitations”

What are the different permission levels?

  • Viewer - Can view content but not edit
  • Editor - Can view and edit content
  • Admin - Full access including settings and user management
  • Owner - Complete control over the project

Can I work offline?

Currently, Monton requires an internet connection to function. We’re working on offline capabilities for future releases.

Technical Questions

What browsers are supported?

Monton works best on:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

We recommend using the latest version of your browser for the best experience.

Is my data secure?

Yes! We take security seriously:

  • All data is encrypted in transit and at rest
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance
  • GDPR and CCPA compliant

Can I export my data?

Yes, you can export your data at any time:

  1. Go to Settings > Export
  2. Choose what data to export
  3. Click “Generate Export”
  4. Download when ready (you’ll receive an email notification)

Troubleshooting

I can’t log in

If you’re having trouble logging in:

  1. Check your email and password are correct
  2. Try resetting your password
  3. Clear your browser cache and cookies
  4. Try a different browser or incognito mode
  5. Contact support if the issue persists

The app is running slowly

To improve performance:

  1. Close unnecessary browser tabs
  2. Clear your browser cache
  3. Check your internet connection
  4. Try refreshing the page
  5. Contact support if problems continue

I’m not receiving notifications

Check these settings:

  1. Verify your notification preferences in Settings
  2. Check your email spam folder
  3. Make sure you haven’t unsubscribed from emails
  4. Verify your email address is correct in your profile

Files won’t upload

If you’re having trouble uploading files:

  1. Check file size limits (max 100MB per file)
  2. Verify file format is supported
  3. Check your internet connection
  4. Try a different browser
  5. Contact support with error details

Getting More Help

How do I contact support?

You can reach our support team:

  • Email: support@monton.app
  • Live Chat: Available in-app during business hours
  • Contact Form: Submit a request

What are your support hours?

Our support team is available:

  • Monday - Friday: 9 AM - 6 PM EST
  • Weekend: Limited support for urgent issues

Do you offer training?

Yes! We provide:

  • Free webinars - Monthly training sessions
  • Custom training - Tailored sessions for Enterprise customers
  • Help documentation - Comprehensive guides and tutorials
  • Video tutorials - Step-by-step visual guides

Still Have Questions?

Can’t find what you’re looking for? We’re here to help!

Contact Support

For additional support, you can:

We’re here to help! Our support team is dedicated to ensuring you have the best possible experience with our platform.