How to Reset Your Password

• Tags :password,reset,forgot-password,recovery,security

How to Reset Your Password

If you’ve forgotten your password or need to change it for security reasons, the application provides a secure password reset process through email verification.

When to Use Password Reset

Forgot Your Password:

  • Can’t remember your current password
  • Password no longer works due to changes
  • Account lockout due to multiple failed attempts

Security Reasons:

  • Suspect your account may be compromised
  • Want to update to a stronger password
  • Following organizational security policies

Password Reset Process

Step 1: Access the Forgot Password Page

From Sign-In Page:

  1. Navigate to the sign-in page
  2. Click “Forgot your password?” link below the sign-in form
  3. You’ll be redirected to the password reset request page

Direct Access:

  • Navigate directly to /authentication/forgot-password

Step 2: Request Password Reset

Required Information:

  • Email Address: The email associated with your account

Process:

  1. Enter your email address in the form
  2. Click the “Reset” button
  3. The system will send a password reset email to your address
  4. You’ll see a confirmation that the email has been sent

Important Notes:

  • The email is sent to the address you provide (must match your account email)
  • Reset emails may take a few minutes to arrive
  • Check your spam/junk folder if you don’t see the email

Step 3: Check Your Email

Reset Email Contents:

  • From: Official application email address
  • Subject: Password reset instructions
  • Content: Secure reset link with temporary access code
  • Expiration: Reset links expire for security (typically within 1 hour)

Email Security:

  • Links are single-use only
  • Includes secure verification codes
  • Expires automatically for protection

From Email:

  1. Open the password reset email
  2. Click the secure reset link
  3. You’ll be directed to the password reset form
  4. The system verifies the reset code automatically

Security Verification:

  • Reset code is validated before allowing password change
  • Expired or invalid codes will show error messages
  • Each reset link can only be used once

Step 5: Set New Password

Password Requirements:

  • Minimum length: 8 characters
  • Maximum length: 12 characters
  • Uppercase letter: At least one (A-Z)
  • Number: At least one digit (0-9)
  • Confirmation: Enter password twice to confirm

Form Fields:

  • New Password: Your new secure password
  • Confirm Password: Re-enter to verify accuracy

Validation:

  • Real-time validation of password requirements
  • Confirmation field must match exactly
  • Clear error messages for any issues

Step 6: Complete Reset

  1. Click “Reset Password” button
  2. System updates your password securely
  3. You’re redirected to the sign-in page
  4. Sign in with your new password

Security Features

Email Verification

  • Secure delivery: Reset links sent only to verified email addresses
  • Code verification: Temporary codes ensure legitimate reset requests
  • Single use: Each reset link expires after one use

Password Protection

  • Secure hashing: New passwords are securely hashed before storage
  • No plain text: Passwords are never stored or transmitted in plain text
  • Immediate update: Password changes take effect immediately

Access Control

  • Session invalidation: All existing sessions are invalidated
  • Fresh authentication: Must sign in again with new password
  • Security logging: Password changes are logged for security monitoring

Troubleshooting

Common Issues

Email Not Received

  • Check spam folder: Reset emails may be filtered as spam
  • Verify email address: Ensure you entered the correct email
  • Wait time: Allow 5-10 minutes for email delivery
  • Request again: Try requesting another reset email

Invalid Reset Link

  • Link expired: Reset links expire for security (request new one)
  • Already used: Each link can only be used once
  • Corrupted link: Email client may have broken the link
  • Manual copy: Try copying and pasting the entire URL

Password Requirements Not Met

  • Length: Must be 8-12 characters
  • Uppercase: Include at least one capital letter
  • Numbers: Include at least one digit
  • Confirmation: Both password fields must match exactly

Reset Code Errors

  • Expired code: Request a new password reset
  • Invalid code: Ensure you’re using the latest reset email
  • Browser issues: Try a different browser or clear cache

Technical Issues

Form Not Working

  • JavaScript enabled: Ensure JavaScript is enabled in your browser
  • Browser compatibility: Use a modern, supported browser
  • Network issues: Check your internet connection
  • Page refresh: Try refreshing the page and starting over

Email Delivery Problems

  • Email filters: Check if your organization blocks external emails
  • Server issues: Temporary email delivery delays may occur
  • Provider issues: Some email providers may delay delivery

Getting Help

If you continue having trouble:

  1. Verify account: Confirm you have an account with the email address
  2. Contact admin: Reach out to your organization’s admin
  3. Alternative email: Try using a different email if you have multiple accounts
  4. Support: Contact technical support for persistent issues

Best Practices

Password Security

Creating Strong Passwords:

  • Use a mix of uppercase, lowercase, numbers
  • Avoid common words or personal information
  • Consider using a password manager
  • Make it unique to this application

Password Management:

  • Don’t reuse: Use unique passwords for each service
  • Regular updates: Change passwords periodically
  • Secure storage: Use password managers for safe storage
  • Multiple accounts: Keep business and personal passwords separate

Account Security

After Password Reset:

  • Sign out everywhere: Consider signing out of all devices
  • Update records: Update password in any saved locations
  • Monitor activity: Watch for any suspicious account activity
  • Enable notifications: Turn on security notifications if available

Prevention:

  • Remember passwords: Use password managers to avoid forgotten passwords
  • Regular updates: Update passwords proactively
  • Strong unique passwords: Use different passwords for each account
  • Secure storage: Never store passwords in unsecured locations

Alternative Access Methods

If Email Access is Lost

Organization Admin Help:

  • Contact your organization’s ADMIN users
  • They may be able to assist with account recovery
  • Provide alternative verification of your identity

Account Verification:

  • ADMIN users can verify your identity through other means
  • May require additional verification steps
  • Organization-specific recovery procedures may apply

Multiple Email Addresses

Account Email Update:

  • If you need to change your account email, contact your organization admin
  • ADMIN users can update user email addresses
  • Requires verification of identity and authorization

Security Considerations

Immediate Actions After Reset

  1. Sign in immediately: Test your new password
  2. Update saved passwords: Update password managers and browsers
  3. Check account activity: Review recent account activity
  4. Secure all devices: Ensure all devices are secure

Ongoing Security

  • Monitor account: Watch for any suspicious activity
  • Regular password updates: Change passwords periodically
  • Secure email: Keep your email account secure as it’s used for resets
  • Report issues: Report any security concerns immediately

Next Steps

After successfully resetting your password:

  1. Sign in with your new password
  2. Review your account security settings
  3. Learn about account security best practices
  4. Update your profile if needed